We're here to help! Whether you have a question, a concern, or a comment, we'd love to hear from you. Our contact page is designed to make it easy for you to get in touch with us.
Phone: Call us at 0123-456-789
Email: Email us at [email protected]
Social Media: Follow us on social media to stay up-to-date with the latest news, promotions, and product releases.
Facebook: @mystore
Twitter: @mystore
Instagram: @mystore
YouTube: @mystore
If you'd prefer to contact us via our contact form, please fill out the form below and we'll get back to you as soon as possible.
Our office hours are:
Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed
Our physical address is:
MyStore, Gyanodaya Marga, Kalanki, Kathmandu, Nepal
General Questions:
☛What is MyStore?
✓ MyStore is an online retailer that sells a wide range of products, including electronics, fashion, home goods, and more.
☛How do I place an order?
✓ To place an order, simply browse our website, add the items you want to purchase to your cart, and follow the checkout process.
☛How do I track my order?
✓ Once your order has shipped, you will receive an email with tracking information. You can use this information to track the status of your order.
☛Can I cancel or change my order?
✓ Please contact us as soon as possible if you need to cancel or change your order. We will do our best to accommodate your request, but please note that we may not be able to make changes once an order has been processed.
At MyStore, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your item, we offer a 30-day return policy. If you're not satisfied with your item, you can return it within 30 days of delivery for a full refund or exchange it for a different item. To initiate the return process, please contact us via phone or email. We'll provide you with a return merchandise authorization (RMA) number, which you must include with your return. Please ship the item back to us within 5 business days of receiving the RMA number. We'll process your return and issue a refund or exchange it for a different item within 5 business days of receiving the returned item. Please note that returns must be made within 30 days of delivery, and items must be in their original condition with all tags and packaging intact. Some items, such as final sale items or personalized items, cannot be returned. If you have any questions or concerns about our return policy, please don't hesitate to contact us.
At MyStore, we strive to get your order to you as quickly and efficiently as possible. Our shipping policy is designed to provide you with detailed information about our shipping options and estimated delivery times. We offer three shipping options: standard shipping, expedited shipping, and express shipping. Our standard shipping option typically takes 3-7 business days, while our expedited shipping option takes 2-3 business days, and our express shipping option takes 1-2 business days. Please note that shipping times may vary depending on your location and the shipping method you choose. We use a variety of shipping carriers, including UPS, FedEx, and USPS, to ensure that your order arrives quickly and efficiently. We will send you a delivery confirmation email once your order has shipped, which will include tracking information so you can track the status of your order. Please note that shipping costs vary depending on the shipping method you choose and the weight and dimensions of your order. We will calculate the shipping cost for your order and display it on the checkout page before you complete your purchase.
At MyStore, we strive to provide high-quality products to our customers. To ensure customer satisfaction, we offer a warranty policy that covers defects and issues with our products. Our warranty policy covers defective products, manufacturing defects, and material defects, and is valid for a period of 1 year from the date of purchase. During this period, customers can contact us to report any defects or issues with their products.
By using our website and making a purchase, you agree to be bound by our terms and conditions. These terms and conditions are designed to protect both you and us, and to ensure that we can provide you with the best possible shopping experience. We reserve the right to modify or update these terms and conditions at any time, and we will notify you of any changes by posting them on our website. By continuing to use our website and make purchases, you agree to be bound by these terms and conditions. We are committed to protecting your personal and payment information, and we use a secure payment processing system to protect your data. We also comply with all applicable laws and regulations regarding data protection and security. We are not responsible for any damages or losses that may result from your use of our website or from any errors or omissions in our website or in our products. By using our website and making a purchase, you agree to hold us harmless for any damages or losses that may result. We also reserve the right to cancel or refuse any order for any reason, and we will notify you of any cancellation or refusal by email. If we cancel or refuse an order, we will refund any payment you have made for that order. By using our website and making a purchase, you agree to these terms and conditions, and you acknowledge that you have read and understood them. If you have any questions or concerns about these terms and conditions, please don't hesitate to contact us.
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Our purpose is to provide a convenient and hassle-free shopping experience, with a wide range of products, exclusive deals, and competitive prices on MyStore.
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